Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development.
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Company: Airtel Nigeria Limited
Position: Zonal technical officer
Qualification: Bachelor of Electrical /Electronic Engineering or Telecoms Engineering(Masters Degree in Engineering a plus)
Job description Day to day management of all Zonal Network Operations & Maintenance Strategic Partners(SPs) to deliver optimal availability and QoS
1. Support the Operational Interface to both internal and external stakeholders especially Commercial teams to ensure customer issues are resolved within acceptable KPIs
2. Tracking Zone Network performance (Various KPIs and Network Availability)
3. Support Periodic audit of all Transmission, Core and Radio Network and preventive maintenance schedule audit
4. Ensure that special task/project required by HQ Technical is carried out in the Zone.
5. Closely working with E//MS Team to develop processes to prevent/reduce network failures
6. Supporting the validation of CAPEX request from SPs
7. Tracking and ensuring that ISM vendors deliver on SLAs
8. Ensure SAQ activity is up to date (Rental renewal and lease payments with Zonal Finance
9. Ensure security and community issues do not cause delayed closure of sites
10. Advising and ensuring implementation of preventive activities by SP Team in order to improve network performance
11. Supporting all Power improvement and ensuring OPEX saving initiatives are effectively implemented in the Zone
12. Ensuring the adherence to applicable regulatory requirements
13. Audit and support Zonal spares management to ensure availability of both critical and non critical spares at the Zonal warehouses. Drive the end to end process documentation, implementation and compliance to processes, procedures and policies to ensure seamless operations across all SP( Process Management)
14. Institute service level agreement measurement methodology to ensure all SPs are accurately measured, rewarded and penalized accordingly
15. Identify, document and implement pertinent processes procedures and policies that will continually improve operational efficiency
16. To ensure that all network facilities are maintained in adherence to global best practices Regulatory Compliance
17. Ensure that all activities of Operations and Maintenance in the Zone adhere to corresponding regulatory requirements in daily operations. Partner Management
18. Ensure all processes for effective management of Partners.
19. Ensuring that Zonal SP requirements receive the necessary support from both the network local and central teams
Apply directly via jobsthrone.com http://www.jobsthrone.com/e_apply.php?e=789 --b
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Company: Airtel Nigeria Limited
Position: noc operations and incident manager – enterprise customers
Qualification: Bachelor of Engineering Degree Sound knowledge of NOC operations and incident management for enterprise customers
Job description: Incident Management Process Develop and Supervise NOC operations for enterprise customers Complaint logging & Tracking Monitor the Enterprise network performance 24x7 Meeting SLA as per criticality of incident Take proactive actions in case of failures and service degradations of individual customer. Inform the customer about it Database of incidents generation, maintenance & creating MIS reports Prepare the Incident Management process for Enterprise customer complaints Develop and manage NOC operations for Enterprise Customers Implement the Incident Management process and adhere to it. Technical knowledge of Enterprise networks – Architecture, Operations & NOC Implement the Incident Management process and adhere to it. Acknowledging Complaint and assigning a trouble ticket. Define the criticality of the incident as Critical, Major or minor as soon as an incident is reported. Informing about the incident with impact and resolution time to all the stack holders (internal & External) as per the escalation matrix . Regular updates (normally hourly) of the incident resolution Following up with NOC and support teams till closure of the incident. Each incident should be closed individually with the affected customer. Each incident should be closed with the RCA and actions should be taken to implement the recommendations from RCA to avoid repeat failure of the similar nature. Generating and circulating the incident report weekly and monthly or as required. Creating and developing the database of incidents with the solution / actions required to make systems and process efficient. This database can be used to training NOC teams also. MIS for senior management Generate & circulate regular reports for enterprise customers – these reports should include at least usage, outages, RCAs of failures and specific incidents Regular meetings with partners
Apply directly via jobsthrone.com http://www.jobsthrone.com/e_apply.php?e=790 --b
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Company: Airtel Nigeria Limited
Position: tsg customer interface manager – enterprise customers
Qualification: Bachelor of Engineering Degree Sound knowledge of enterprise network architecture and technologies.
Job description: Interface with the customers Interface customers on regular basis End to end responsibility of service assurance and customer satisfaction Monitor Enterprise network performance 24x7 of each customer. Ensure service delivery to enterprise customers as per the agreements Circulate the performance reports daily to each customer and all internal stake holders. Monitor network performance of each enterprise customer The performance report should include at least service up time, usage, throughput, outages, Quality KPIs, etc Generate daily, weekly and monthly reports of up time, service availability, failures, service degradations and share the same report with the customer. Ensure that the customer service KPIs are delivered as agreed Escalate to the right people in case of service degradation Any service degradation should be immediately escalated to right people for resolution. Also share it with the customer with severity. Study the RCA of service degradation and ensure that the recommendations given in RCA are implemented Lead and get fully involved in the resolution process in case of service degradation. Maintain database for each customer & manage it. Generate spares requirements, initiate actions for procurement of spares and do the management of spares Study the RCA and implement the recommendations given in the RCA to avoid repeat failure in future Coordinating technical support from OEMs (i.e. Huawei, Ericsson, Aviat, Cedarview, etc.) Creating and developing the database of the performance logs. Analysing the logs and generating reports.
Apply direct via jobsthrone.com http://www.jobsthrone.com/e_apply.php?e=791 --b
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Company: Airtel Nigeria Limited
Position: Manager – ip network planning
Qualification: Bachelor of Engineering Degree Sound knowledge of Carrier & Enterprise Network.
Job description Expected End Results Enterprise Network IP and Internet Design & Provisioning IP and Internet Solution & Design to meet specific requirements of the enterprise customers Planning of building enterprise network IP infrastructure with transmission resources Plan & build the upgrade of existing mobile network to provide enterprise solutions to support enterprise business unit. IP & Internet Project Management: Projects plans to be prepared to ensure efficient and timely delivery
4. IP Sales Support: Interface with Enterprise business team on IP Product support Interface with clients to understand their IP requirements
5. IP Address Management: Good knowledge of IP address management
6. Good understanding of RIPE and AFRINIC database and the Nigerian Internet Exchange Point.
7. Good Technical Knowledge: Must know in-depth, IP / Data communications and various IP based technologies. Supporting Activities to achieve the desired end results Design, implementation, test and turn up of customer IP services in cooperation with the customer and field services teams. This includes IP Access, BGP transit and MPLS VPNs on layer 2 and 3 and APN services. Technical validation of new customer IP orders. IP network Design & planning BoQ preparations & validation for IP solutions Preparing RFP & Technical specifications for IP solutions Technical point of contact for Service Delivery, Sales Engineering, Project Management and Field Engineering teams for issues related to IP service design, implementation, test and turn up. Migration of IP customer services, in cooperation with customer and field services teams. Prompt identification of issues which may impact delivery timescales or quality. Interfacing with enterprise customers to understand their requirements and preparations of customized technical solutions. Project Plan preparations, progress monitoring and tracking Pro-active escalation, follow-through and liaison with appropriate departments to resolve technical issues which may impact delivery timescales or quality. Creation of contingency plans to minimize such issues. Support in Managing & interacting with chosen Intentional ISPs & carriers Interacting with partners and Vendors in relation to IP related issues – Ericsson, Huawei, Aviat, Cisco etc.
Apply directly via jobsthrone.com http://www.jobsthrone.com/e_apply.php?e=792 --b
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Company: Airtel Nigeria Limited
Position: Manager – transmission network
Qualification: Bachelor of Engineering Degree Sound knowledge of Transmission of Mobile & Enterprise Network.
Job description Expected End Results Microwave network Design & Planning Design to microwave access & BB network to meet required link / network reliability criteria. Fiber network design & planning Plan & design to expand the existing fiber network to build resilience in the network. Last mile solution design for enterprise customers
4. Redundancy & protection design: Design network redundancy & reliability better than 99.999%.
5. Regulatory Compliance: Sound knowledge of local regulatory requirements regarding frequency spectrum use.
6. Good Technical Knowledge: Must know in-depth knowledge of transmission technologies like microwave, Fiber networks, DWDM, SPDH/SDH, ASON, VSAT, MPLS, Data communications, etc. Supporting Activities to achieve the desired end results Study the new site’s requirements and prepare connectivity plan. Take inputs for BTS sit’s expansion from the RF team and prepare expansion of transmission network. Analyse and correct any frequency interference cases as & when reported. Preparation of AOP & budget for capex and opex for transmission network. IP Network design & Planning Last mile network Design & planning BoQ preparations & validation Preparing RFP & Technical specifications Close interactions with internal departments like Supply Chain, Finance, deployment, and operations. Bandwidth and capacity planning & management Adherence to the local regulatory requirements wrt frequency spectrum usage. Project Plan preparations, progress monitoring and tracking for Fiber projects Day to day monitoring of KPIs of transmission network to ensure that the reliability is as good as it was planned. MIS for senior management
Apply direct via jobsthrone.com http://www.jobsthrone.com/e_apply.php?e=793 --b
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Company: Airtel Nigeria Limited
Position: implementation engineer – transmission (microwave, fiber, dxx & ip)
Qualification: Bachelor of Engineering Degree or Diploma in Electronics Engineering Sound knowledge of Transmission of Mobile & Enterprise Network.
Job description: Expected End Results Transmission Network Implementation Microwave links – Backbone & Access Fiber deployment DXX installation IP Network implementation Understand the plan & implement Transmission network Testing & Handover Understand testing procedure, equipment and tools Good communication 5.Good Technical Knowledge: Must know transmission equipment’s operations and installation procedures Knowledge of IP addressing, routers, switches, aggregators, etc. Supporting Activities to achieve the desired end results Responsible for deployment of transmission links through microwave or fiber as per the solution document of a project Assessing material availability for each project and escalating the issues for shortages well in advance. Coordinating with internal teams and customers for RFI and verifying it before giving a site to partners of link installations Coordinating with partners for quality and timely deployment Prepare Commissioning & AT procedure for the transmission projects Checking AT of the last mile links, IP networks, including fiber & DXX as per agreed procedure with the customer. Troubleshooting with the partners in case of technical problems. Escalating the problems and bottlenecks as soon as it is noticed. Interfacing with the customers for handover and integration with customer’s systems Ensure end to end testing is completed with the customer and links are handed over to customers with formal sign-off. Circulating daily & weekly progress reports as required Visiting sites and customers as required Adherence to the plan as per solution document
Apply directly via jobsthrone.com http://www.jobsthrone.com/e_apply.php?e=794 --b
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Company: Airtel Nigeria Limited
Position: manager brand assets
Qualification: A recognized university degree Good Degree from the Humanities and the social sciences
Job description: Participates in the development of strategies, goals and objectives to enhance, sustain and build equity for the brand. Assists in the management and maintenance of resources, equipment and promotional materials. Represent the department and serves as the primary point of internal and external liaison ARS –Q1& Q2(to recur on a yearly basis) Responsible for evolving the leveraging plans for all Brand Assets by interfacing with the various departments: PR, Acquisitions, Media, Digital, VAS, Asset Owners, Co-Sponsors/Partners etc. Arsenal Q2/Q3/Q4 Develops or assists with the development of operating policies and procedures consistent with those of the organization to ensure efficient and timely delivered projects. Big Brother Africa (BBA) Q2 Research potential Assets that will enhance the units strategy and the overall business objectives Nigeria’s Got Talent (NGT) Sponsorship platform Recommends, implements, and administers methods and procedures to enhance operations MTV/Airtel Musical Tour Q3/Q4 Responsible for planning, organizing, controlling and monitors logistical interfacing of all Brand Assets Leadership & Thought (Strategic Alliance): A Night of Influence Q3 Reporting assets and determine measurement for assets. Assists in the supervision of personnel, which includes work allocation, and problem resolution Experiential activations& Events linked to big product/campaign launches.
Apply directly via jobsthrone.com http://www.jobsthrone.com/e_apply.php?e=795 --b
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