Location: Oyo
Job Qualification:B.SC
Job description: Perform all functions of a corporate support agent. Follow –up on all unresolved complaint, with view to resolving such. Manage the affairs of the corporate support center (agents and complaint). Attend and participate in company Quality Assurance and Compliance in-service/training programs on an ongoing basis. Incident management: receives, log and take ownership of all faults. Responds to and provides timely, complete and accurate resolution to customer inquiries via email, phone or web calls. Ensures initial call assessment, resolution (if possible) or escalation to the appropriate technical group. Manage Service request lifecycle: receive, log and take ownership of all general Service Requests and progress to resolution.
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