Job Location: Lagos Island
Job Qualification: Minimum Educational level- Diploma (OND/HND)
Job summary: Handle customer enquiries professionally in line with stated service level agreements with other departments, respond to complaints / enquiries in a timely and courteous manner and demonstrate an effective feedback mechanism in the course of duty Log in all queries using Group Response Portal (GRP) or any other CRM application at all times. Download and handling of all open calls assigned on GRP. Follow CS (Customer Service) policies, processes and procedures in the performance of their duty at all times. Escalate unresolved issues to the Team Lead. In the absence of the Team Lead, an immediate notification to the Head Customer Operation is mandatory. Report system problems promptly to the Team Lead. Agent is fully responsible for his/ her operational tools and he / she is fully responsible for the upkeep of assigned work tools. Promote interaction and communication among Divisions to increase effectiveness and understanding of the Customer service Monitor personal call data and use it as a tool for continuous improvement.
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