Monday, May 7, 2018


ORGANIZATION : Jumia Nigeria Limited
VACANT POSITION :Data Insight Analyst, CXP

JOB DESCRIPTION : Job Title: Data Insight Analyst, CXP Location: Lagos Job Type: Full Time Responsibilities This role is will manage all facets of customer experience data - from web analytics to voice of customer data. The incumbent will identify business problems and customer pain points, formulate hypotheses, develop analytic plans, conduct the analysis, synthesize conclusions into actionable solutions, and help implement recommendations for customer experience program In particular, you will: Develop actionable insights from multiple data sources Quantify the impact of programs and campaigns through reporting and analysis Oversee analytics for all channels and voice of customer programs (e.g., NPS, etc.) Partner with key stakeholders to provide data-driven insights to inform business and CXP decisions Lead the development and execution of a periodic reporting framework in collaboration with other team members Conduct relevant customer behavior analysis, competitive analysis and industry research Derive insights from data to suggest, create, and execute tests that drive improvements to conversion rates and customer satisfaction scores Create holistic dashboards by pulling data from different data sources Provide expertise and guidance to business on: Segmentation Campaign analysis, analysis of performance, benchmarking Propensity-to-buy and response modelling Attribution models and reporting Understand relevant technology applications


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