VACANCY! VACANCY!! VACANCY!!!
ORGANIZATION : Qatar Airways Nigeria
VACANT POSITION :Senior Reservations & Ticketing agent
INDUSTRY : Aviation and Travel
Job Title: Senior Reservations & Ticketing Agent Job ID: QR17285 Location: Lagos - LOS Job Function: Commercial Employment Type: Full Time - Permanent About the Job In this role, you will lead the reservation and ticketing agents and act as an intermediary between staff and management. You will plan, supervise, and support the team in order to achieve optimal customer satisfaction and surpass the annual revenue targets. You will replay information to the customer and assist in finding the right itinerary for their needs. You will cancel and change reservations when customers request it. You will also encourage teamwork, consistency of service and proper coordination. Specific Accountabilities Handling customer requirements and requests professionally ensuring minimum complaints. You will also support travel agents with seat confirmation and arrange VIP bookings/ticket queries Guiding and supporting staff and keeping updated with relevant changes in the industry and QR products/services Showing dedication and commitments to handle the maximum number of telephone calls and passengers whilst at all times carefully following QR procedures and regulations to achieve the highest possible quality of reservations service
LINK TO JOB : http://www.jobsthrone.com/e_apply.php?e=6910
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