Job Title: Operations Supervisor Department: Administration Location: Abuja Reporting to: Guest House Manager Primary Objective To ensure that their establishment is run efficiently, any problems are quickly rectified, that standards of cleanliness and maintenance are upheld (in rooms, bathrooms and public areas), that budgets are controlled and that their teams of staff are well trained and managed. Principal Accountabilities and Responsibilities Deliver excellent customer service, at all times, ensuring guests' comfort and safety Assist in keeping the guest house clean and tidy, at all times Deal with guest complaints in a professional manner Manage and maintain the administration of all reservations.
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