Job Title: Incident Manager Req ID: 97639 Location: Lagos Objectives of the Job All Incidents are resolved as fast as possible, taking into full consideration the severity of the incident and the WLA requirements; Proper focus on the incident resolution is not taken away by non-incident related activities; Communication flow is effectively managed allowing Ericsson and the customer to make informed business decisions; Correct solution or most efficient work around for minimizing the negative impact on the customer's services is applied
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