JOB REQUIREMENTS: Manager, Closed Loop Feedback Location: Lagos Job Descriptions Responsible for establishing MTNN Voice of the Customer (VOC) feedback Program in collaboration with customer experience teams ; share learning's/ updates to wider business divisions for systematic / continuous improvement using the loop closure process Responsible for ensuring the development and implementation of the close loop feedback system. Roll out close loop feedback systems in all necessary touch points ensuring a constant increase in the NPS score. Stakeholder management across all divisions. Follow through to ensure that all opened loops are closed.
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