LOCATION: Lagos, Nigeria
JOB REQUIREMENTS: Ensure customer experience principles are embedded across the organisation and all customer touch points including the contact centre, Etisalat experience centres, Indirect Channels, Online, Website, Social Media, IVR and Self-service. Delivering a consistent memorable experience. Principal Functions Working with cross functional teams across commercial, technical, finance and regulatory to reinforce their campaigns, project and processes to minimize negative customer impact and optimize customer experience. Identify the need for new strategic programs to address issues or shortfalls in the customer experience. Identify enhancements to customer impacting or operational processes which require modification and potential new functionalities or IT capabilities.
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