Location: Nigeria
Qualification: B.SC
Job Description: Assist in providing technical support to end users of IT network infrastructure Assist in ensuring the prompt resolution of escalated faults and requests from the call centre and helpdesk. Act as second level of support for escalated issues. Maintain relationships with third-party vendors and ensure that agreed SLAs are achieved. Assist in setting up and maintaining network management system tools to ensure network devices are constantly monitored.
...C
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