Location: Nigeria
Qualification: B.SC
Job Description: Support the Service desk and respond to all assigned helpdesk calls. Assist in maintaining issues/request log. Ensure accurate and prompt logging of all requests/ issues unto the central database. Assist in providing first-level support on IT related issues and escalate more technical issues requiring location visits to appropriate second-level/expert support teams within the unit. Escalate to the Network and Infrastructure Support team, all LAN/WAN/Server downtimes and hardware operational issues e.g. network connectivity, printing errors, drive failure, etc
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